Orders And Shipment:
1.How long does the delivery take normally?
All orders our system receives before 5pm on business days will be processed on the same day, and after 5pm would be processed on the following business day; a fast service is our key!
We deliver to most addresses nationwide in Europe on business days (orders placed on weekends and public holidays will be dispatched on the following business day).
For Netherlands | 1-2 business days
EU countries and UK | 2-7 business days
US and Canada | 4-8 business days
Rest of the world|4-15 business days
2.What if I want to return an item?
Size does not fit? Not loving them? No worries — we process returns and exchanges within 65 days of purchase (not valid on final sale items or gift cards). You can request a return or exchange by emailing us. Just remember to send your items back within 65 days, and you will receive a refund or credit in our platform.
3.I do not live in the EU, can I still purchase them?
Yes! We offer international shipping, so people with periods all around the world can enjoy our products and being amazed!
4.Do you cover taxes or duties for international orders?
All European orders will not incur in additional taxes and duties as orders are dispatched from our warehouse in the Netherlands or Germany. If you are outside this zone you may have to incur in duties and charges made by your country’s Customs Service, once it has reached its destination, and these must be paid by the recipient; not by Cooliea. We are not responsible for and will not reimburse any charges or duties.
For UK costumers, you may be charged if the single order’s value is worth more than £135. In general terms non-excise goods worth £135 or less have no charges to Customs duty.
For US costumers, if the purchase price is below the $800 minimal threshold, it should be admitted free of duty and taxes. (https://www.cbp.gov/trade/basic-import-export/e-commerce/faqs)
If you are living outside of EU, our prices don't include local taxes, duties, brokerage fees, and VATs; all the stuff you may be charged to receive your order by your Customs. Some countries do not require taxes within small amounts of internet shopping, so we suggest you check with your local policies!
Should you reject paying for these fees/taxes and your goods are returned to us, we will refund you the goods minus the service costs charged to us for shipping to your country (EU and UK for 6 Euro, rest of the world for 8 Euro), plus return shipping and any additional charges applied by the shipping carrier.
5.How does Cooliea work?
With our venti-cool layer, we ventilate the sweat and blood by your body temperature; we DO NOT ABSORB! We can hold up to 8 tampons’ volume depending on the style your purchase! We are totally LEAK-PROOF! You can even wear Cooliea as swimwear; all-in-one is what we want! You will never need to stuff something underneath your vagina ever again!
Regardless if you are on your period or not, you can always wear it!
6.How do I know which size would fit me?
You can check the size chart or contact us for assistance to find the best fit.
7.Is Cooliea hygienic?
Absolutely yes! With our special venti-cool layer and premium-quality fabric, Cooliea neutralizes bad odours and bacteria.
8.How should I wash my Cooliea?
Taking care of your Cooliea is easy! You can either hand wash your Cooliea or use your washing machine! We suggest you wash your Cooliea under 30 degrees Celsius without fabric softener or bleach. You may wash them at temperatures that are higher than 30 degree Celsius, but that may cause a negative effect on the ventilation layers. P.S. General washing detergent and soap kill 99% bacteria, so by pairing these with our anti-bacterial material, you don't need to worry about the hygiene!