All European orders will not incur in additional taxes and duties as orders are dispatched from our warehouse in the Netherlands or Germany. If you are outside this zone you may have to incur in duties and charges made by your country’s Customs Service, once it has reached its destination, and these must be paid by the recipient; not by Cooliea. We are not responsible for and will not reimburse any charges or duties.
For UK costumers, you may be charged if the single order’s value is worth more than £135. In general terms non-excise goods worth £135 or less have no charges to Customs duty.
For US costumers, if the purchase price is below the $800 minimal threshold, it should be admitted free of duty and taxes. (https://www.cbp.gov/trade/basic-import-export/e-commerce/faqs)
If you are living outside of EU, our prices don't include local taxes, duties, brokerage fees, and VATs; all the stuff you may be charged to receive your order by your Customs. Some countries do not require taxes within small amounts of internet shopping, so we suggest you check with your local policies!
Should you reject paying for these fees/taxes and your goods are returned to us, we will refund you the goods minus the service costs charged to us for shipping to your country (EU and UK for 6 Euro, rest of the world for 8 Euro), plus return shipping and any additional charges applied by the shipping carrier.