We have a risk-free 65-day trial for our first time customer! If you find that our underwear doesn't work as promised, let us know within 65 days and we'll refund you!
If you've tried an item under our 65-day risk-free trial and you don't like the item or it isn't right for you, please contact our Customer Experience team at email@example.com and claim your credit or refund.
Indicate that you are a first-time customer and would like to request a refund under the 65-day risk-free trial. As a new customer, you can try one Cooliea garment for 65 days risk-free. If you bought a mix bundle with a pair of panties, you get to try each model once. If you're not happy with how they work, we'll gladly refund your money (minus the 7 euro shipping fee). Please note that Menstrual Cups are not eligible for a refund or return .
When requesting a refund, please provide your:
1. Email address used to purchase the item Order number
2. Send the washed product back to us with the form, we will disinfect the product and donate it to people who struggle with menstrual poverty.
3. We cannot process the refund without returning the product. When a wrong product has been delivered (eg you order size M, but we have sent you size XL), we are responsible for the exchange shipment.
4. For preference refund or exchange, the customer is responsible for returning the order, but we are responsible for the outbound shipment.
We have a 100% customer service response score. If there is a problem with your order, please contact us immediately and we will promptly correct it and send you a replacement. If you would like to request an exchange for a different size or style, please email our customer service team (firstname.lastname@example.org) with "exchange" in the subject line.
Please also specify the reason for the exchange and include any additional information, or if it is the size, please provide details on the fit and we will be happy to assist you. We will contact you shortly to resolve the issue and provide you with a replacement product. The customer is responsible for the initial shipping costs.
Due to the personal, intimate and hygienic nature of the products, returned products will not be resold. Instead, returned products are donated to women and girls in need. Always contact us with any issues or concerns you experience. We are happy to help you solve any problems.
Final sale or sale items are not replaceable or returnable.
**Please ensure that your order number is included on all email correspondences so that we can specifically locate and reference your order.